Effective delivery management is imperative to achieve delivery excellence and operational efficiency. At the forefront of this transformation is our unparalleled delivery performance reporting and management, which empowers retailers across ANZ to optimise their fulfilment processes
Empowering Retailers with Data-Driven Insights
Understanding that data is at the heart of effective decision-making, our platform provides retailers with a diverse array of metrics that drive smarter, more efficient deliveries:
- DIFOT (Delivery in Full On Time): This critical metric allows retailers to assess how often deliveries meet customer expectations, serving as a benchmark for provider performance.
- Average Delivery Times: Retailers can track the time taken for deliveries, identifying patterns and addressing any inefficiencies.
- Average Delivery Distances: By understanding delivery distances, retailers can optimise their strategy to drive cost efficiencies.
- Top Performing Locations: Identifying high-performing delivery areas helps retailers focus their efforts where they yield the best results.
In addition to the above, there are a number of other data points that can be extracted from our reports to help retailers drive growth & innovation
Innovative Return to Sender Management
Returns can be a significant pain point in the delivery process, often leading to increased customer support tickets and dissatisfaction. To combat this, we have invested heavily in Return to Sender (RTS) management. Our initiatives include:
- Transparent Customer Experience: Our live GPS store-to-door tracking offers customers real-time visibility into their deliveries, fostering trust and reducing customer support tickets regarding the status of their order.
- Reduction in Return to Senders: Since implementing our tracking solution, we have achieved an impressive 85% reduction in RTS incidents, significantly improving the overall customer experience.
Deliver smarter & more efficient
Our advanced technology aligns with our commitment to optimising deliveries, ensuring the most efficient operations by leveraging historical & predictive data to streamline fulfilment.
Some examples include:
- Optimal Carrier Allocation: Our system intelligently assigns the most suitable carrier based on various factors, including product type, location, carrier performance, time of day.
- Strategic Location Selection: By analysing data on delivery patterns, we identify the most effective locations for fulfilment. This approach minimises distances traveled and maximises cost efficiency.
If you are keen to learn more about how our leading technology is helping the very best ANZ retailers deliver excellence, get started here 🚀
