As we approach peak season, the urgency to meet customer demands intensifies. In this fast-paced environment, it’s crucial for retailers to ensure their fulfilment strategies are robust and adaptable. Relying on a single carrier for on-demand deliveries can leave your business vulnerable to disruptions. Explore the importance of diversifying your carrier options, the unique capabilities of different carriers, and how a platform like Rendr can enhance your delivery reliability.
Don’t Put All Your Eggs in One Basket
When it comes to on-demand delivery, having a single carrier can seem convenient—one point of contact, one streamlined process. However, this approach can lead to significant risks, especially during peak times. If your chosen carrier encounters issues such as driver availability, price surges or unexpected delays, your delivery expectations can quickly unravel.
To mitigate these risks, it’s essential to have access to multiple carriers in your fulfilment strategy. Diversification not only enhances reliability but also ensures you can meet customer expectations even in the face of unforeseen challenges.
Diversifying Your Risk
Every carrier comes with its own set of limitations and capabilities. For example, one carrier may excel in metro locations but struggle in regional & remote, while another might offer exceptional service for dangerous goods as opposed to others. At Rendr, we allocate your deliveries to the most suitable carrier, ensuring you exceed the needs of your customers. Our allocation engine routes orders based on data-driven logic with no carrier accounts required, assessing product type, location, carrier performance, time of day as factors in our allocation.
Reassignment Functionality - Automating the Flow of Deliveries
One of the most significant advantages of an enterprise-grade fulfilment platform like Rendr is our reassignment functionality. If a carrier fails to meet delivery expectations, whether due to a breach of SLA or unforeseen circumstances, Rendr enables automated reassignment to another provider. This capability is vital for maintaining a strong customer experience, as well as upholding industry leading on time delivery metrics of 99%+.
The Rendr Difference
What sets Rendr apart in the fulfilment landscape is our unified solution that seamlessly integrates over 50 on-demand carriers. This extensive network ensures that we cover 98% of Australia and New Zealand, providing unparalleled reach and flexibility for your delivery needs.
In a landscape where reliability and speed are critical, the Rendr difference lies in our ability to provide a comprehensive, efficient, and dependable fulfilment solution that empowers retailers to meet and exceed customer expectations.
If you are keen to learn more about how our leading technology is helping the very best ANZ retailers deliver a reliable & comprehensive experience to customers, get started here 🚀
